What
is inside the member's area?
You will find all of the latest tools for
accessing the largest peer-to-peer networks
on the planet. You will also find online tutorials
making it easy for you install and learn the
tools provided, a collection of tools that
include video players (allow you to play the
latest video files) access to an award winning
support team, CD burning application and much,
much more? Top |
Do
you offer a satisfaction guarantee?
Yes we do! If you are experiencing technical
difficulties and would require support simply
contact us by email or by one of the contact
forms located in the member's area. Top |
What
kind of support can I expect?
We have 3 teams offering support around the
clock and 7 days a week. Once inside, you
will find clear online forms where you can
submit your questions, FAQ pages that answer
all common issues. You will get clear concise
answers back in record time! Top |
Are
there any per-download fees?
None, whatsoever. Once you become a member
there are no further fees for software or
service. We present everything conveniently
to you as every aspect of our service is aimed
to help you obtain maximum enjoyment. Top |
Can
I cancel my membership?
Absolutely, if you ever become dissatisfied
you may cancel at any time during the course
of your membership without any further obligations.
If you cancel within 56 days of the date you
purchased your membership we will refund you
the full amount. Outside of this time period
it is non-refundable. Top |
Is
my registration secure and confidential?
Absolutely! Your personal information and
email are never shared with any other organization
whatsoever ? we take confidentiality very
seriously. Our registration process and payment
pages are 100% secure. Top |
How
do I figure out which product to download?
The best way to figure out which product is
best for you is to read the short product
descriptions found by clicking the product
name on the Index of Products page. If you
want additional information, choose one of
the links beneath the Get Software button.
It indicates for which platforms and in which
languages each product is available, what
its system requirements are, and how much
it costs Top |
How
long will it take to download a product?
Download times vary depending on the speed
of your Internet connection and the number
of other people trying to download software
at the same time. For an estimate of download
times with a 28.8 Kbps modem, choose the Download
Specs link next to each product description
on the Index of Products page. Top |
I
thought the software was free. Why am I being
asked to pay?
The software is free. You are paying for the
online help and support and the online tutorials
for the lifetime of the membership. Top |
Does
it matter that I connect to the internet through
a proxy?
In most cases, no. However, we advise you
to contact your network administrator to do
the needful, if any change is the network
settings is required. Top |
How
do I install your programs (what's a .ZIP
file)?
Installation varies from program to program;
most of the programs have their own installer
(these files end in an .EXE), and you simply
need to double click on the icon, and follow
the directions.
Now other files are in a compressed format
called "PKZIP", which makes the
download size smaller and speeds up how quickly
you get it. In order to use a program that
has been compressed like this, you need a
utility that will expand it back up to its
original size. There are many utilities like
this, but the easiest is probably WinZip.
It's a relatively small and very easy to use
program, and you'll find it immensely useful
the more time you spend downloading things
off of the net, since a very large amount
of the information is compressed using utilities
similar to this. Once you have downloaded
and installed it, click Open or Run this program
from its current location. Top |
I
try to download, but all I get is a Server
Error?
A couple of scenarios can cause a Server Error
#500. Most common is that our servers are
experiencing some temporary network problems.
Normally, these problems are fixed within
an hour; however, it is possible for them
to go on longer.
Please contact technical
support . Top |
My
web browser asks me if I want to save or open
the file. What should I do?
When downloading the software, your web browser
may ask whether you want to save the file
or open it from its current location. It is
always recommended that you choose to save
the file to a directory on your computer's
hard drive. This way you can reinstall the
software at a later date without having to
download it again. After the download is complete,
you can install the software by double-clicking
on the file. Top |
I
just downloaded and saved the file to my hard
drive, but I forgot where it is. How can I
find it again?
This is a common problem and the solution
is very easy. Normally your web browser defaults
to the same directory for every download,
until you change it. An easy way to find out
the download directory is to simply start
another download. When asked, choose to save
the file to your hard drive and the "Save
As" window will appear, revealing your
download directory. Top |
I downloaded a file and it wont play on my
MP3 player?
Most MP3 files on public servers are named
with strange extensions or are not descriptive
to what file type they are. If you already
tried renaming the extension of the file to
.MP3 and it wont play it may be a COMPRESSED
ARCHIVE file in various formats. Of which
the most popular is obviously WINZIP. Try
renaming to .ZIP and open the file in WinZip.
There are other COMPRESSED formats and some
have password encryption so you may need a
password. In most cases we provide the password
if we know it but 99% of the time the file
is either an MP3 file or a WinZip file. One
other occasionally used format is self-extracting
archive. Try renaming to .exe and running
it (BE CAREFUL SCAN FOR VIRUSES). Top |
I've
finished reading the FAQ. How do I sign up?
If you are not currently registered with our
website, please click here to sign up. Top |
